800-342-5393Insurance and Payment Options
At John Kenyon, we believe that everyone should have access to the highest quality eye care. Don’t let concerns about cost stop you from achieving clear vision. Our providers are in network with most major insurances.
General Information
Please bring all insurance information, including insurance cards, when you come to any location for an appointment. Many medical insurance companies and HMOs require pre-authorization for medical services. Please consult with your insurance company or primary care physician to obtain a pre-authorization for services, if required, prior to the date of your appointment.
We accept checks and major credit cards for payment of services. Co-payments and payment of non-covered services are required at the time of your visit.
Please verify your coverage prior to your visit by calling the number on the back of your insurance card, or feel free to contact us for assistance.
Paying for Care with FSA, HSA, and HRA Accounts
Patients can use funds from medical spending accounts like FSA (Flexible Spending Account), HSA (Health Savings Account, and HRA (Health Reimbursement Account) to cover the cost of care. These funds are specifically designated for healthcare expenses, and are employer-sponsored and tax-deferred. Funds from medical spending accounts may not carry over to the next calendar year, so it’s wise to use them before you lose them.
Insurance Accepted
Medical insurance providers often require pre-authorization for eye and vision care services. Before your appointment with us, please discuss any pre-authorization requirements with your insurance company.
Is My Treatment Covered by Insurance?
If your treatment is deemed to be elective (not medically necessary), it may not be covered by insurance. However, it is possible to pay for your out-of-pocket costs with funds from a medical spending account, like an FSA or HSA. We can also help you learn more about medical financing with Alphaeon.
Disclaimer
We will check your vision benefit eligibility and make every attempt to help you understand and make the most of your benefits. It is important to understand that things can change between the eligibility check and the actual payment of the claim. For example, changes in insurance, lapse of time, new benefit years, claims that arrive to the payer after eligibility was checked, and purchases made between checking eligibility and placing an order for glasses or contacts. A quote of benefits is not a guarantee of benefits or payment. Charges not covered by your insurance company or benefit plan, as well as any co-payments, deductibles, and coinsurance amounts, are your responsibility.
Late Arrival, Cancellation & No-Show Policy
The following guidelines help us provide timely and quality care to all patients.
Late Arrival
Patients are considered late if they have not arrived within 10 minutes of their scheduled appointment time.
Late arrivals may result in rescheduling or a reduced service depending on availability.
Cancellation
Appointments must be canceled or rescheduled at least 24 hours in advance.
Late cancellations may result in a $35 fee.
Missed Appointment
Missing an appointment without prior notice is considered a no-show.
No-shows may be charged a $35 fee.
If missed appointments persist this may affect future scheduling.
Compassionate Exceptions
We understand that life can be unpredictable.
If you have an unusual situation, please reach out to our team. We are here to work with you.
Thank you for helping us serve all our patients with care and punctuality.
Financing Options
Alphaeon Credit
With the Alphaeon Credit card*, you’ll find a wide array of flexible monthly payment options to help you receive the care your doctor recommends.
Monthly payment options for out-of-pocket expenses
Special financing plans that are not always readily available with traditional credit cards
The ability to use your card again for yourself or family members with no need to reapply
What Can I Finance?
Alphaeon offers financing for all treatments we offer, including:
LASIK and Vision Correction Procedures
Cataract Surgery
Advanced IOLs (Intraocular Lens Implants)
Dry Eye Treatments
Routine Exams
Co-Pays and Uncovered Expenses
Pre-Qualify with Alphaeon:
https://go.alphaeoncredit.com/credit-portal/location/14258
*Subject to credit approval and availability. Purchase must be made using the ALPHAEON CREDIT Card Account. ALPHAEON CREDIT Card Accounts are offered by Comenity Capital Bank which determines qualifications for credit and promotion eligibility. Account must be in good standing at the time of purchase. At no time will the minimum payment due be less than $27.00. Minimum interest charge is $3.00 per credit plan. Standard variable APR of 32.99%, based on the Prime Rate. Comenity Capital Bank issues ALPHAEON CREDIT Card Accounts, which can be used with participating physicians.